SafeTech Warranty — Terms of Service / Service Contract

For questions, contact support@safetechwarranty.com.

Important: This document is a legal service contract (the “Plan” or “Service Contract”). It is not a manufacturer’s warranty and not insurance. It provides service benefits described below, subject to all terms, conditions, limitations, and exclusions.

1) Definitions

Administrator / We / Us / Our: SafeTech Warranty (Next Tech Inc.) and its authorized designees.
Owner / You / Your: Original purchaser of this Plan.
Covered Product: Only the item(s) shown as covered on the original bill of sale, purchased for use in the United States and supplied with a U.S. manufacturer’s written warranty of at least 90 days parts and 90 days labor.
Manufacturer’s Warranty: The original written warranty from the product manufacturer.
Functional Parts: Component parts critical to the product’s essential operation (not cosmetic).
Standard Plan: Coverage for defects in materials or workmanship that arise from normal, intended use after the Manufacturer’s Warranty ends.
Accidental Damage Plan (ADH): Optional coverage for sudden, unexpected, external events (e.g., drops, liquid spills) that cause physical damage—subject to exclusions (including misuse/abuse).

2) Eligibility & Geographic Scope

Coverage applies only to eligible products sold in the United States, purchased from a SafeTech partner, and delivered with a valid U.S. Manufacturer’s Warranty.
Service location: All claim handling, inspection, repair, or replacement occurs within the continental United States. Devices must be physically present in the continental U.S. for service. We do not service products while they are overseas.

3) Term & When Coverage Begins

The Plan term is shown on your membership card/receipt and begins the day after the Manufacturer’s Warranty ends.
Maximum coverage period: up to three (3) years after the Manufacturer’s Warranty ends.
Renewal (if offered) is at Our discretion and priced based on then-current service costs and product age.

4) What’s Covered

A) Standard Plan (Post-Manufacturer)

Subject to all terms and exclusions, We will repair or replace (at Our option) the Covered Product due to manufacturer defects in materials or workmanship arising from normal, intended use after the Manufacturer’s Warranty expires. Coverage includes parts and labor for Functional Parts only.

B) Accidental Damage Plan (ADH) — Optional

If purchased and shown on your receipt, ADH provides coverage for sudden and unexpected external events that cause physical damage, such as:

Drops/impacts resulting in functional damage (including cracked screens),
Liquid spills that penetrate the device and cause functional failure,
Resulting damage from a single covered incident (not gradual).

ADH does not cover misuse/abuse (see Section 8), cosmetic-only damage, long-term corrosion, infestation, environmental exposure, or excluded causes. ADH coverage terms supplement but do not replace all other Plan terms and exclusions.

Replacement & Settlement (Both Plans)

If We determine replacement is appropriate, We may:

Replace with a comparable model of like kind and quality; or
Provide a monetary settlement not to exceed the Plan’s liability limit (see Section 11).

Replacement or settlement fulfills this Plan for that product and terminates further obligations.

5) How to Get Service (RMA Required)

Email support@safetechwarranty.com with your Order/Plan number and issue description (or file a claim via the link we provide).
If requested, provide photos/video, serial/model info, and basic troubleshooting results.
We will issue an RMA with shipping instructions. Do not ship without an RMA.
Prepare the device: back up data; sign out of any locks (e.g., iCloud/Find My); remove SIM/SD cards and personal accessories.
Ship the device to Our designated U.S. service center. We must receive and inspect the device before any claim decision.

6) Deductible & Shipping

A $75 deductible per approved repair applies for the duration of the Plan and is collected before return shipment or at claim approval.
Return shipping to you (continental U.S.) is included with approved repairs, using a carrier/service of Our choice.
If no fault is found or a claim is denied, you remain responsible for the deductible (if already incurred) and any non-covered costs (including shipping/handling outside standard benefits).

7) Service Network & Protocol

We facilitate repairs through contracted repair facilities. To ensure quality and consistency, we must follow facility protocols and cannot make exceptions to intake, diagnostics, required documentation, or approval processes.

8) Exclusions (What’s Not Covered)

This Plan does not cover any failure, damage, loss, or costs caused by or resulting from:

A) Conditions & Causes

Misuse/abuse/neglect, reckless conduct, operating contrary to manufacturer instructions, improper installation, ventilation, storage, or handling.
Intentional acts, alteration, tampering, or unauthorized repairs/parts/modifications.
Environmental/external causes: fire, flood, wind, lightning, weather, acts of God, sand/dirt, contamination, corrosion/rust from prolonged exposure, insect/rodent infestation.
Power issues external to the device (surges, brownouts, improper voltage), blown fuses, plumbing or gas lines beyond the device, plugged drains.
Shipping/transit damage (carrier claim applies).
Software/firmware/apps/OS, configuration, updates, viruses/malware, data corruption, or data recovery.
Pre-existing conditions, DOA within the first 30 days from original retail delivery, or fraudulent misrepresentation.

B) Items/Parts Not Covered

Cosmetic-only conditions (scratches, dents, paint/finish, glass/plastic chips, discoloration) not affecting function.
Nonfunctional parts (knobs, handles, trim, bezels, decorative elements).
Consumables or predictably depleted items: batteries, bulbs, fuses, filters, ribbons/heads, toner, drums, cables, cases, lenses, screen protectors, stickers, and add-on accessories unless expressly listed as covered.
External peripherals (adapters not integral to unit, mounts, special cables, remotes, standalone peripherals) unless expressly listed as covered.

C) Other

Loss, theft, disappearance, or unexplained loss.
Commercial rental use unless endorsed in writing by SafeTech.
Overseas service or devices located outside the continental U.S. at the time of claim.
Costs for setup/removal/installation, reformatting, data transfer, or data recovery.

Note on ADH and Misuse: ADH covers accidents (a single, sudden, external event). It does not cover misuse, abuse, or negligence—for example, deliberate damage, repeated pattern damage from unsafe use, operation while visibly compromised (e.g., continued liquid exposure), or use outside manufacturer specifications.

9) Inspection & No-Fault Findings

We must inspect the device before approving or denying a claim. If no defect is found or the failure is excluded, You are responsible for the deductible (if incurred) and any return/handling fees not otherwise covered.

10) Data, Privacy & Security

You are responsible for backing up data before service. We are not responsible for any loss, corruption, disclosure, or recovery of data, nor for software or settings. Remove sensitive information and disable device locks (e.g., iCloud/Find My).

We do not routinely wipe data for display repairs. However, certain repairs or quality-assurance steps may require limited access or a factory restore. If necessary, we will request consent and/or a temporary passcode or guest account to complete full post-repair testing.

11) Limit of Liability

Our total liability under this Plan for all repairs, replacements, and settlements will not exceed the original purchase price of the Covered Product or its current fair market value, whichever is lower.
Replacement or monetary settlement satisfies this Plan in full and terminates coverage for the product.
We are not liable for indirect, consequential, incidental, or special damages, including time loss, loss of use, or business interruption.

12) Transfer of Plan

You may transfer this Plan to a new owner of the Covered Product by emailing support@safetechwarranty.com with proof of Plan purchase, product serial, and the new owner’s name, address, phone, and email. A $25 transfer fee applies. Transfer does not extend the term.

13) Cancellation & Refunds

Within 30 days: Full refund if no claim has been paid or service provided.
After 30 days (or if a claim was paid): Pro-rata refund of unexpired term, less an administrative fee and any paid claims.
We may cancel for fraud, material misrepresentation, non-payment, or parts unavailability; where required by law, a pro-rata refund will be issued.

14) Turnaround Time & Shipping

When the clock starts: Time estimates begin after We receive your device at our designated U.S. service center with a valid RMA and any required account locks disabled.

Typical internal milestones (business days):

Check-in & diagnostics: 1–2
Repairs: 2–5
Final QA & tender to carrier: 0–1

Standard door-to-door estimate (continental U.S., ground both ways): 7–12 business days.
Maximum internal turnaround: up to 14 days from receipt, per this Plan. We will do everything we can to expedite, but timeframes are good-faith estimates only and not guarantees.

Factors that can extend timing: Parts backorders/special orders (+5–10 business days is common), missing information or proof of purchase, active device locks, intermittent issues, no-fault findings, carrier delays, weather, force majeure, high-volume periods, and holiday closures.

Shipping: Return shipping within the continental U.S. is included for approved repairs, using a carrier and service of Our choice. Transit times are outside Our control. Expedited options may be available at additional cost unless expressly included.

15) Dispute Resolution; Governing Law

This Plan is governed by the laws of the State of Illinois, without regard to conflict-of-laws principles.
Any dispute or claim arising out of or relating to this Plan shall be resolved by binding arbitration administered by the American Arbitration Association under its consumer rules.
Class action waiver: You and We agree to bring claims only in an individual capacity, not as a class member or representative.
You may elect to bring an individual claim in small claims court in Illinois (or your county of residence, where permitted) instead of arbitration.

16) Miscellaneous

Entire Agreement: This Plan, your sales receipt, and the RMA instructions are the entire agreement for the service benefits described.
Severability: If any provision is unenforceable, the remainder remains in effect.
Assignment: We may assign or subcontract Our obligations; You may transfer only as described in Section 12.
Modifications: We may update these Terms as required by law or to clarify coverage. Changes will not reduce benefits for an existing accepted claim.
Third-Party Insurance/Obligor: Where required by law, obligations under this Plan may be backed by a third-party obligor; details will be provided upon request or on confirmation documents.

17) Contact

SafeTech Warranty
support@safetechwarranty.com