FAQ | SafeTech Warranty

What Are The Available Plans And What Do They Cover?

There are two available plans, there is the accident protection plan and the standard plan. The major difference between the two plans is that the Accident Protection plan cover accidents like spills and drops whereas the Standard plan do not.

What Happens If I Don’t Know The Type Of Plan I Paid For?

If you purchased your plan from a store, go over your receipt or any document related to the purchase to know your coverage.
If you bought your plan online, you would have gotten a plan contract email or a confirmation email to know the “coverage type”.
If you bought your plan on a Home Shopping Network (HSN) or QVC, go over the welcome email you got when you signed up or the letter you got in your mail to know your coverage type.

What Does A Standard Plan Cover?

The Standard plan covers items that suddenly stops working on their Own, such as:

Sound or Speaker Failure
Power Supply Burnout
Won’t Power on
Remote Failure
Screen Failure
Electrical and Mechanical Failures

Does SafeTech Warranty Charge a Deductible?

Yes, SafeTech charges a $75 deductible per repair. The $75 covers return shipping and packaging (if necessary) with insurance to make sure your device gets back to you safely. This is significantly less than other warranty providers who charge over $150+ deductables. (often hidden somewhere in their TOS)
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Here Are Cases That Aren’t Covered By The Standard Plan

- Parts that can be replaced (bulbs, etc.)
- Physical damages
- Intentional damages
- Accidents like spills or drops
- Theft or loss
- Commercial use

What Does The Accident Protection Plan Cover?

You get to enjoy everything the standard plan has to offer including accidents such as:

- - - - Damages resulting from Spills and Liquid
        
        Drops and Cracked Screens

When Does My Coverage Start?

The Standard plan covers items that suddenly stops working on their Own, such as:

- - - Sound or Speaker Failure
    - Power Supply Burnout
    - Won’t Power on
    - Remote Failure
    - Screen Failure
    - Electrical and Mechanical Failures

Here Are Cases That Aren’t Covered By The Standard Plan

- - - Parts that can be replaced (bulbs, etc.)
    - Physical damages
    - Intentional damages
    - Accidents like spills or drops
    - Theft or loss
    - Commercial use

*Bear in mind that the length of the manufacturer’s warranty might differ depending on the manufacturer or the item involved.

What is a Standard Plan?

Here Is A 3-Year Standard Plan Example

Year One

In the first year, your item gets covered by the manufacturer’s warranty

Year Two And Three

After the first year, you get to enjoy two more years of coverage by Safe Tech

*Bear in mind that the length of the manufacturer’s warranty might differ depending on the manufacturer or the item involved.

Accident Protection Plan

With this plan, there is coverage for electrical or mechanical failures and like the Standard plan, it kicks in as soon as the manufacturer’s warranty expires. Meanwhile, Accident damages are covered by Safe Tech from the moment you purchase your plan.

Does the Warranty Cover Batteries?

Since batteries deteriorate over time, like tires on a car, we only warranty batteries for the first 90-days of your warranty.

How Do I File a Claim?

You can file a claim 24/7 here

To follow up on a claim status you can email Suppor@SafeTechWarranty.com

How Does The Manufacturer’s Warranty Work With Safe Tech?

Usually, new products bought by clients come with a one year manufacturer’s warranty which covers deficiencies resulting from bad parts or workmanship. During the warranty period, all extended coverage plans will (Safe Tech inclusive) refer you to the manufacturer once the problem affecting your item is covered by the manufacturer’s warranty so it can be resolved. For Standard Plans, there is no gap in the coverage. Safe Tech coverage kicks in as soon as the manufacturer’s warranty expires. If the plan you bought includes Accident Protection, it will be covered by Safe Tech from the moment you purchased your plan.

What Does A 3-Year Accidental Plan Cover?

Here Is A 3-Year Accident Protection Plan Example

Year One – Electrical and mechanical failures

In the first year, your item will be covered by the manufacturer’s warranty.

Year Two And Three – Electrical And Mechanical Failures

After the first year, you get to enjoy two more years of coverage by Safe Tech.

Is Registration Needed?

- - Registration is not compulsory, it is optional.
  - You don’t need to register to activate your plan or to file a claim.
  - However, registration might help to speed up the claim filing process if you ever need to file a claim. Also, ensure to keep your item’s receipt safe.

If You Want To Register Your Plan, Here’s What You Should Do

- - Wait for three days after purchasing your plan.
  - Visit SafeTechWarranty.com/register and we will find your plan.
  - Ensure you have your receipt with you in case you need to upload it.

Why Should I Wait For Three Days?

In most cases, it takes up to three days for the vendor where you purchased your plan to send over the required information before we can register your plan.

What Happens If My Item Stops Working?

If your item that is under coverage stops working, to file a claim within Safe Tech is quite easy. You can start the process by visiting our file a claim https://safetechwarranty.com/file-a-claim/ page to start the process. You don’t need to register your plan to file a claim. Make sure the protected item and receipt are with you. Most claims are instantly approved while in some cases, we will proceed with the next steps. We will work with you by repairing the item. If we can’t get it repaired, we will replace it or reimburse you.

Can I Buy a Warranty Outside of the US?

SafeTech Warranty covers products inside the contiental United States (Lower 48 States). You may file a claim outside of the US, but you (the customer) will be responsible for transportation both to and from our facility in IL for repairs.